Terms and Conditions

Dispatch Policy

We aim to dispatch all orders received by 12:00 on the same working day. Orders received after this time will be dispatched on the next working day.

We valve our customer service. All products are checked before dispatch. Should any products fail to satisfy please give us a chance to resolve the issue.

Returns Policy

The customer has up to 14 days following receipt of the product in which to cancel the order and obtain a full refund including shipping costs. Refunds after the 14 day period will be considered only up to 28 days after the shipment date.

Should you wish to return your item(s) for a refund please send us an e-mail detailing the reason for the return quoting the invoice number and date. Please send back the products to the address below with a copy of the invoice and reason for return (at your expense) and following receipt of the item(s) by us a full refund will be issued.

We can only accept returned item(s) for re-stocking that are in the original packaging, unworn or unused and in a condition suitable for re-sale. Damaged goods should be reported within 48 hours of receipt. Once we have the goods back we will refund in full or replace as preferred. You will be responsible for the item(s) until they reach us.

Please note that we are unable to accept returns in person at our office. We will only meet the return shipping costs if the item was incorrectly supplied by us or the goods found to be faulty.

Please send back to: Ship Safe Training Group Ltd., The Precinct Office, The Precinct, Rochester, Kent, ME1 1RS.

Complaints Policy

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. If you feel you have a complaint you wish to make please e-mail us at customer.service@sstg.org or call us on 01634 820 820.

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone. For issues that cannot be resolved immediately we will respond within 24 hours with an expected timescale for resolution of the issue.